All our order placed on working days - before 17.00 will be shipped the same day.
We have a fixed price for shipping - which depends on the place of the delivery:
Our system will calculate the shipping costs when you fill in your adress.
After placing your order you will receive a confirmation email with the details of your order. Keep this email properly. With this e-mail, you can at any time check the status of your order with the following link in your email. We will keep you informed of your payment and shipping status. Once your package is shipped, you will receive a new e-mail with Track & Trace code.
RETURNS AND REFUNDS
You have 14 day's to check the order after you received it.
If you want to return the order, you must announce this in advance with our customer service and follow our instructions.
Please call us or send an email with your order number, so we know that you want to use your right to return. After notifying us you will then have 14 days to return the goods at your expense to us.
We will refund the purchase price once the goods (within 14 days of your notice) have been received.
If you return the entire order we will also refund the shipping costs you paid to us to deliver the products to you. With a partial return we do not.
It goes without saying that the goods need to be well packed, unused and if possible should be sent in original packaging. The back of the packing slip you received is the return form please complete this return form and enclose with the return. If you have questions feel free to call or email.
The postage for the return shipment is at your costs.
Once we have received your return or you have proven it's send back, we will refund the purchase price within 14 days to your account from with you payed us. Counted from the day you announced your return.
If you have chosen an express service we will reimburse up to standard shipping.
CASH ON DELIVERY
We do not send packages COD.
Unfortunately, there has been in recent years often abuse / fraud in this shipping option, so we have decided not to send more cash on delivery packages.
2544 EZ The Hague
Please note - You are required to pay any return shipping costs.